Name
Accommodations as Strategy: Strengthening Access, Trust, and Assessment Quality
Description

Accommodations are essential to fair, valid, and inclusive assessment, yet they are often managed as exceptions to standard testing operations. This session will explore how testing organizations can strengthen access, candidate trust, and operational quality by modernizing accommodations processes. Topics will include rule-based scheduling, eligibility integration, case management, assistive technology readiness, test center preparation, candidate communication, and operational reporting. Attendees will consider how technology, process redesign, and human-centered service can reduce delays, improve consistency, and support candidates with both routine and complex needs. The session will offer practical strategies for reframing accommodations from a compliance obligation to a strategic driver of access, inclusion, service quality, and measurable program impact.

Primary Topic
Accessibility and Inclusion
Session Area
Certification & Licensure (C&L) Division, Education Division, Equity Committee, Security Committee