Trusted Business Psychologist and Customer Success leader with 18+ years of global experience helping enterprise organizations, certification bodies, medical boards, nonprofit organizations, and assessment providers achieve long-term success through strategic partnerships and exceptional customer experiences. My career has evolved from designing psychometric assessments and building international operations to leading the complete customer lifecycle, implementation, adoption, executive engagement, advocacy, renewals, and expansion. I am known for creating structure, building trust, and leading through influence, partnering closely with Product, Engineering, Marketing, Sales, and Operations to translate customer needs into measurable business outcomes. Throughout my career, customers, partners, and industry organizations have repeatedly chosen to continue working with me because of the relationships we built together.