Joanne Lauer is Vice President of Delivery Systems at Internet Testing Systems, where she leads the strategy, development, and delivery of assessment solutions. With more than 20 years of experience in assessment technology, test delivery, content workflows, and client implementations, she helps organizations deliver secure, reliable, and scalable testing programs. Throughout her career, Joanne has focused on modernizing assessment programs through technology, operational excellence, and strong client partnerships. She is passionate about turning complex technical capabilities into practical solutions that improve the testing experience for candidates, administrators, and program sponsors. She also leads the ITS Book Club.