Name
Trust Is Not a Given: Why Assessment Must Prove Its Value Again
Speakers



Description
How is trust earned and retained in credentialing? Through consistent reliability, transparency, and accountability—traits assessment systems must demonstrate. Since the pandemic, public trust in institutions has shifted. Assessment programs face challenges: admissions scandals, testing failures, unlicensed professionals, cheating, AI misuse, and skepticism toward standardized exams. Can digital assessment rebuild trust? Some advocate decentralization—badges and microcredentials—while others seek centralized accountability or a free market. Ignoring trust gaps harms candidates. Digital platforms already address key concerns: secure ID verification, authenticated submissions, eligibility checks, audit trails. But is that enough? Should the industry adopt public trust ratings or Net Promoter Scores? Misconceptions persist—about pretesting, paper security, and accessibility. Our panel will explore how trust breaks down and why digital assessment offers the clearest path forward.
Session Type
Panel Discussion
Session Area
Certification/Licensure, Education, Workforce Skills Credentialing
Primary Topic
Business Strategies