Craig is a client-focused leader with more than 20 years of experience spanning hospitality, client success, and project management. His career journey began in luxury hotels and large-scale event management, where he honed his skills in service, detail, and relationship building. Today, he brings that same commitment to excellence into the certification industry, helping organizations design and deliver programs that put their test takers first.

As a Client Success Director at PSI Services, Craig is dedicated to building strong, trusted partnerships with his clients, working closely with cross-functional teams, and ensuring that every decision keeps the test taker’s experience at the center.