TEAMCo supports thousands of exam candidates every year, many of whom require Reasonable Adjustments to access a level playing field in assessment. This session demonstrates how we operationalise inclusive principles in live exam delivery through a blend of empathy, systems thinking, and regulatory alignment.
We’ll cover:
•The types of adjustments most commonly requested and approved (e.g., extra time, rest breaks, assistive technology, smaller rooms).
•Case examples of complex medical and neurodivergent profiles where successful adjustment plans led to positive learner outcomes.
•How we design scalable RA processes that meet university and awarding body guidelines.
•Our invigilator training programme, which equips staff to identify and respond sensitively to learner behaviours in real-time.
•The importance of learner voice: capturing feedback on the RA process to continually improve accessibility.
We’ll also showcase our collaboration with assessment organisations and HE institutions to embed Reasonable Adjustments into the candidate journey, from booking to certification.
Our goal is to show how inclusive exam design is not about making exceptions—it’s about designing systems where individual needs are anticipated, accepted, and addressed.
Our speaker will be our marketing leader, Joanne Herman, a Chartered Marketer and qualified advocate in Understanding Autism and Neurodiversity. She will bring a multi-layered and empathetic perspective to this session and cover off:
5 Things Every Assessment Leader Should Know About Reasonable Adjustments
1.“Everyone gets a Reasonable Adjustment these days.”
Wrong! Adjustments are assessed case-by-case. Most candidates don’t qualify—and when they do, it’s based on documented, evidenced need.

2.“If we offer too many adjustments, the exam loses integrity.”
Not true. Adjustments don’t dilute rigour—they uphold fairness by removing barriers, not lowering the bar.

3.“We can’t possibly plan for every individual need.”
Actually, you can. Most RA requests fall into a predictable set. A proactive system design anticipates 80%—and flexes for the 20%.

4.“Invigilators don’t need to know the backstory—just the rules.”
That’s a miss. Human understanding is essential. Trained staff recognise subtle signs of anxiety or overwhelm and respond with empathy and compliance.

5.“Once the RA is approved, we’re done.”
Far from it. Implementation is just the start. Ongoing learner feedback is critical to improving systems and making sure the support really works.

As a sneak peek, we may (TBC) also create an entertaining juxtaposition by firstly introducing a :
•“Mr Bean Moment (episode where he is taking an exam)”: Using humour and relatability to open conversations about neurodiversity—before flipping the tone to show how seriously we take these needs.
•Video Resource: Use a time-lapse video of a candidate journey to show the end-to-end thoughtfulness—from arriving at the station to entering the exam room.