Even the best exam content can be undermined by a poor user experience. In this session, two product and design leaders from the testing industry will share how user research, UX design, and accessibility principles can transform the exam experience for both candidates and staff. Learn how engaging with real users uncovers pain points and informs better design, whether that’s a more intuitive onboarding process to accessible considers for exam delivery. We will help you explore universal design principles, practical research techniques, and a design process that puts users first. Leave with actionable ideas to reduce test anxiety, improve accessibility, and create more intuitive, inclusive testing experiences.