Kristina Altoft is the Head of Assessment Services at Pearson, where she leads innovation in digital assessment and service delivery. With over a decade of experience and a passionate advocate for customer-centric innovation, Kristina has spearheaded initiatives like the Pearson Remote invigilation Service and the Pearson Mocks Service, expanding reach into international and vocational markets and addressing global challenges around assessment accessibility. Kristina is a collaborative leader, passionate about customer-centric design and empowering teams to drive meaningful change in education.