As Vice President, Client Experience at PSI, Shebbra E. Toussaint is instrumental in guiding a dynamic global team. Her leadership is essential in ensuring that the Client Experience team consistently delivers outstanding service to clients. The team’s approach centers on understanding each client's unique business requirements, maintaining the client’s perspective as a core principle in day-to-day operations, and focusing on improving client retention, encouraging adoption, and resolving issues efficiently.

With more than 25 years in the assessment industry, Shebbra has accumulated significant expertise through a variety of roles, ranging from direct support to key leadership positions. This extensive experience has enabled her to refine her business acumen, build trust, and promote transparency throughout her career.

Shebbra is recognized for her consultative leadership style and steadfast dedication to achieving positive outcomes for clients. Even when faced with challenges, she remains committed to delivering value and ensuring client satisfaction.

Beyond her responsibilities at PSI, Shebbra serves as Vice Chair of the Association of Test Publishers (ATP) Equity Committee. She is passionate about inspiring others to transcend boundaries and drive positive change wherever they go. Shebbra aspires to inspire.