Name
Beyond Open Rates: Using Stakeholder Feedback to Strengthen Assessment Programs
Description
High-stakes assessment programs receive feedback from many sources, but how can they use that feedback to strengthen communication strategy, improve stakeholder understanding, and support better program outcomes? This panel explores how organizations can use structured listening practices, stakeholder engagement, social listening, technical-to-audience translation, and feedback loops to inform clearer messaging, improve alignment, and build trust across the assessment ecosystem.
Speakers
Willow Rodriguez, PCM, CDMP, Strasz Assessment Systems
Brett P. Foley, PhD, ICE-CCP, National Board of Examiners in Optometry (NBEO)
James S. Capozzi, National Board of Examiners in Optometry (NBEO)
Brett P. Foley, PhD, ICE-CCP, National Board of Examiners in Optometry (NBEO)
James S. Capozzi, National Board of Examiners in Optometry (NBEO)
Primary Topic
Business Strategies
Session Area
Certification & Licensure (C&L) Division, Workforce Skills Credentialing Division, Marketing Committee, Health Sector SIG