Mai-Linh King, BCBA, CPTM is Director of Organizational Systems at the Competency & Credentialing Institute (CCI), where she oversees organizational strategy and operations across information technology, accreditation and compliance, education, and enterprise systems. She has led large-scale technology implementations, governance initiatives, accreditation efforts, and organizational transformation projects within the credentialing and nonprofit sectors. Her work focuses on translating emerging trends into practical strategies that strengthen organizational resilience and readiness for the future.

Mai-Linh is passionate about helping organizations build the capabilities needed to anticipate change, evaluate emerging trends, and turn strategic foresight into practical action. She brings a systems-thinking perspective to organizational decision-making and future-focused leadership in credentialing and certification organizations.