As Vice President, Client Experience at PSI, Shebbra E. Toussaint guides a dynamic global team focused on consistently delivering outstanding service to clients. The team’s approach centers on understanding each client’s unique requirements and keeping the client’s perspective at the heart of day-to-day operations. Key priorities include improving client retention, encouraging feedback, and resolving issues efficiently.

With more than 25 years in the assessment industry, Shebbra has built significant expertise across a variety of roles, from direct support to key leadership positions. This extensive experience has helped her refine her business acumen, build trust, and promote transparency throughout her career.

Shebbra is recognized for her consultative leadership style and steadfast dedication to achieving positive outcomes for clients. Even when faced with challenges, she remains committed to delivering value and ensuring client satisfaction.

Beyond her responsibilities at PSI, Shebbra serves as Vice Chair of the Association of Test Publishers (ATP) Equity Committee. She is passionate about inspiring others to transcend boundaries and drive positive change wherever they go. Shebbra aspires to inspire.