A negative testing experience can quickly go viral, drowning out even the best mission statements, psychometric reports, and technology advances. While testing programs put extensive effort into creating psychometrically sound exams, they must rely on thousands of individuals in test centers around the world to create a positive, secure, and standardized exam administration experience. Creating a positive exam experience and responding when things do not go as expected requires training, planning, and communication. Join testing professionals in an engaging session that will use real life use cases and realistic hypotheticals to explore due diligence best practices, communication and training recommendations, incident response checklists, and PR guidelines that will put your program in the best position possible to ensure positive testing experiences for all test takers, and to be prepared to respond if testing goes awry.