The test centre is no longer just a physical exam venue. It is increasingly becoming a technology-enabled environment where candidate experience, security, operational resilience, and digital oversight all intersect.

This interactive session will explore how test centres are evolving in practice, including the growing convergence between in-centre and remote delivery models, layered security approaches, AI-assisted monitoring, and changing candidate expectations.

Rather than a traditional presentation, the session will actively involve participants through live discussion, audience polling, scenario-based questions, and shared operational challenges from different markets and delivery models. Attendees will be invited to contribute their own experiences and perspectives on what the “test centre of tomorrow” should look like, where current approaches succeed, and where significant challenges still remain.

The discussion is designed to encourage practical exchange between awarding organisations, technology providers, operational teams, and test centre networks.