Subject matter experts (SMEs) are the foundation of high-quality credentialing exams, yet many organizations rely on fragmented processes to recruit, manage, and evaluate them. This panel explores a comprehensive framework spanning recruitment, onboarding, communication, and performance evaluation and how governance structures shape long-term SME engagement. Attendees will learn how modern technologies streamline SME workflows, how governance sets expectations that sustain engagement, and how intentional management directly impacts exam quality. Drawing on real-world, data-driven experience, panelists will share challenges, solutions, and outcomes—including how governance restructuring improved SME performance and satisfaction. Attendees will leave with practical insights to launch or refine their own SME management framework for more efficient exam development and stronger programs.
Channing Benson, ICE-CCP, AAiP, American Association of Veterinary State Boards
Lori Furtado, CAE, ICE-CCP, American Board of Perianesthesia Nursing Certification
Desmond Stewart, Lineup